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A focus on goals rather than behaviour creates workplace monsters

By Chris Jackson, Benjamin Walker & Ellroma Gardiner  July 27, 2017

Rather than putting the time and effort into promoting self-control, many organisations continue to favour focusing on goals, irrespective of how they are achieved. The general obsession by some organisations with outputs, reports and metrics signals to employees that performance is paramount, whatever the cost.

This has led to some spectacular failures in organisations. For example, in the ride-sharing business Uber, poor leadership modelled and encouraged poor self-control within the business.

Volkswagen’s 2015 emission scandal offers another sobering example of what can happen when there is insufficient scrutiny of how performance targets are met.

Many of us are guilty of having momentary lapses in self-control. This can be anything from procrastinating on Facebook instead of finishing a client report, or losing our cool with a frustrating colleague. Research shows that poor self-control more generally leads to dysfunctional outcomes.

Our research highlights that destructive leaders lack self-control, especially when anxious and the difficulty of tasks is high. Constructive leaders, on the other hand, have much more self-control and are much less easily overwhelmed.

The crux of the issue is that while performance is important, it shouldn’t come at the expense of process

Self-control, our ability to regulate our emotional and behavioural responses, is widely recognised as essential for success in modern organisations. The origins of self-control are thought to be, at least partially, biologically based. So while self-control can be taught, training employees to control their behaviour in the workplace is not always easy.

The usual way businesses gauge employee performance is epitomised by Norton and Kaplan’s Balanced Scorecard. The Balanced Scorecard sets a range of balanced objectives that employees and teams need to meet and which cascade up through the organisation so that they are easily monitored.

The reliance on tools such as this can fail to identify, and even encourage poor self-control. It can create an environment of low accountability which paves the way for individuals with low self-control to reach senior leadership positions.

Research shows a focus on performance also reduces the learning and development of staff, whereas a focus on effort and good process puts an organisation on a far better footing.

There are multiple ways to encourage self-control among employees and minimise the effect of self-control failures.

One is by developing a culture of participation among staff. In meetings, proper discussion can lead to successful innovation, if everyone is involved in decision-making.

That’s right, brain storming actually works! This is because the emphasis is on sharing ownership of problems and solutions by encouraging contribution from a diverse group of people who feel empowered to speak.

Mindfulness training is also widely employed to promote self-control and emerging evidence suggests that it can improve wellbeing. The best mindfulness training focuses on good process, reflection and questioning morality, as opposed to simply learning to be more relaxed while following the rules.

Effective organisations encourage self-control, good process, proper discussion and are more driven by growth mindsets than unrealistic performance metrics.

The crux of the issue is that while performance is important, it shouldn’t come at the expense of process. Promoting and encouraging self-control among employees is one way to safeguard good process.

Chris Jackson is a professor of business psychology in the school of management at UNSW Business School where Benjamin Walker is a postdoctoral research fellow. Ellroma Gardiner is a lecturer in organisational psychology at Griffith University. A version of this post appeared on The Conversation.

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